Overview
Florence Academy is an eLearning platform used by the majority of care staff in the UK. It runs as two products: a B2C offering for individual carers, and a B2B SaaS sold to care providers who train their own teams.
What I did
- Improved performance across key flows, cutting page load times and database query overhead.
- Built pausing and reactivation of business accounts when payments fail.
- Worked on billing and reporting against Stripe and Xero.
- Introduced roles and permissions for B2B customers managing their own staff.
- Added a booking feature for in-person courses.
- White-labelled the platform so providers could run it under their own brand.